FAQs

What finishes does Oxygenics currently offer?

Depending on the model of the shower head, there are a variety of finishes including chrome, brushed nickel, white and matte black.

What is the difference between a comfort control and a SmartPause®?

Our comfort control has a turn valve that allows you to adjust the spray from a high pressure to a small trickle so that you can save water while you’re shaving, washing your hair, etc. Our SmartPause® feature is a push button that allows you to minimize the pressure of water down to a pencil-size stream.

Does the SmartPause® turn the water off?

Our SmartPause® valve does not function as a shut off valve. It allows you to minimize the shower pressure down to a pencil-size stream. This is a necessary safety feature as hot water can back up in the water line when water is stopped. This can result in the hot water spilling into the cold water channel – creating a high risk of scalding.

My shower head is leaking water from the connection at the grooved end. How can I fix?

Our hoses are designed with a backflow feature. When your water source is turned off, water that remains in the hose will siphon itself from the grooved end preventing any contaminated water from going back into your pipes. This will only last for a couple of seconds.

The 9” arm on my rain shower head is not at the right angle to move up and down. What do I do?

This may occur if there is too much or too little plumber’s tape on the shower pipe. To resolve the issue, you may disconnect the extension arm and remove or add plumber’s tape as needed. When reconnecting the extension arm, ensure that the wing nuts are turned horizontally (at the 3 o’clock and 9 o’clock position).

My SkinCare Chrome 27267 did not come with a washer. Does it need one?

Our SkinCare shower heads do not come with a washer. Simply wrap plumber’s tape around your shower pipe and install the shower head.

Can I add more plumber’s tape than what is suggested in the installation directions?

We recommend that you wrap plumber’s tape 2-3 times around your shower pipe, however, you can always add more if needed.

Where is the restrictor located?

Depending on your model, the flow restrictor may be located in the shower head or diverter.

Can I remove the flow restrictor?

It’s not advisable to remove the flow restrictor as you risk damaging your shower head or significantly altering the unique spray patterns. Removing the restrictor will also void your warranty.

My hose is stiff, what do I do?

Your Oxygenics hose will loosen and become pliable with time. After time spent flexing, bending, etc. combined with hot water - the hose will relax and lay nicely in the holder.

Can I remove the plastic coverings on the metal hose ends?

Yes, the plastic coverings can be removed before using your new Oxygenics shower head. The coverings are there to protect the finish and prevent damage during shipment.